Returns

our returns policy

We offer returns for change of mind on most full price and reduced items.
Refer to the below table for the time frames for change of mind refunds.

In-store
(Stores & Outlets)

30 days
from date of purchase

Online Purchases
(Australia)

30 days
from date of delivery

Online Purchases
(International)

45 days
from date of order placement

Subject to the Consumer Guarantees, items returned for change of mind within the above time frames can be returned for an exchange or full refund, subject to the following conditions:

• Proof of purchase is accompanied with the returned item

• The item/s is unworn, unwashed, unused and in its original condition with all tags intact

• Due to hygiene reasons, earrings, headwear and face coverings cannot be returned for an exchange or full refund for change of mind.

• One of a Kind jewellery capsule pieces cannot be returned due to change of mind. In the event that a One of a Kind piece is deemed as faulty, the piece will be accessed by a Mimco Jewellery designer and either repaired or refunded. This does not affect the rights under the Australian Consumer Law.

• We are unable to offer exchanges or full refund for change of mind on The Limited Edition 25 Year Coffee Table Book & 25 Year Coffee Table Book if the plastic cover has been removed, unless they are deemed as faulty.

refunds & exchanges purchase location

online
Purchase Method Refund Exchange Gift Card
Credit Card
Debit Card
PayPal
checked checked unchecked
Afterpay
Ali Pay
Apple Pay
checked checked unchecked

*Afterpay, Apple Pay and Alipay orders can only be exchanged in-store.

online international eshopworld
Purchase Method Refund Exchange Gift Card
All payment methods checked checked unchecked
store or outlet
Purchase Method Refund Exchange Gift Card
Store or Outlet checked checked unchecked

^In-store purchases cannot be returned by post. Discover how to return in-store purchases here

ways to return your purchase

Return In-store

in-store

Learn more

Return by Post

delivery

Learn more

Instant Refund

Learn more

Online Purchases

Return to any Mimco store (except David Jones and Myer) or Mimco Outlet accompanied by your tax invoice(attached to your order dispatch email) for an exchange, credit note, repair or refund.

In-store Purchases (Stores & Outlets)

Return to any Mimco store (except David Jones) or Mimco Outlet accompanied by your Proof of Purchase for an exchange, credit note, repair or refund. Items purchased at a Mimco store or Mimco Outlet can only be returned in-store.

Mimco items purchased from a retailer or website other than Mimco must be returned via the same channel as purchased and will be subject to any returns policies and procedures applicable to that channel of purchase.

Find your nearest Mimco store, Outlet or David Jones here

Steps for Returning by Post

1.

Complete the returns form enclosed in your online order.

2.

Create your free Australia Post return label* online below

Create label

3.

Download your return label & carefully package your item. Attach the shipping label to the parcel.

4.

Drop your parcel to any Australia Post Office or Red Post Box.

*Australia Post return label is only available for Australian customers.

For customers who do not wish to use the Australia Post Portal and customers outside of Australia, you may return your order via your preferred postage method to the appropriate online returns address:

Australia & International Orders
(excluding New Zealand orders)
MIMCO ONLINE RETURNS
PO BOX 4144
SUNSHINE WEST
VIC 8438

New Zealand Orders
MIMCO ONLINE RETURNS
Shop MN0225A/588 Chapel Road, East Tamaki
Auckland 2013
New Zealand

We recommend sending your items back using a registered or tracked post method. Mimco is not liable for any return parcels lost in transit.

Please note: In-store purchases cannot be returned by post. Discover how to return in-store purchases here

Receive Instant Refunds Through Refundid

With Refundid your refund will reach your bank account in seconds. Refundid gives you 1 week to ship back your items while you enjoy your refund today. Refundid is 100% free for all customers. No subscription fees, no set up costs and no transaction fees.

*Our Refundid policy does not apply to in store purchases and gift cards.

Get started with your return below

order cancellations & amendments

Unfortunately, we are unable to cancel or make any amendments to an onlineorder after it has been placed.

Amendments may include but are not limited to:

1. Change of delivery address
2. Change to colours and sizes
3. Adding or removing items
4. Applying discounts or MIMCollective Rewards
5. Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

returns FAQS

consumer guarantees

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in the value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available here.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed in returning your purchase.