our returns policy
We offer returns for change of mind on most full price and reduced items.
Refer to the below table for the time frames for change of mind refunds.
Christmas Extended Returns:
For purchases made between Monday 18 November and Tuesday 24 December, you can exchange or return items until Friday 31 January, provided the conditions listed below are met.
In-store
(Stores & Outlets)
30 days
from date of purchase
Online Purchases
(Australia & New Zealand)
30 days
from date of delivery
Online Purchases
(International)
45 days
from date of order placement
Subject to Consumer Guarantees, items returned for change of mind within the above time frames can be returned for an exchange or full refund, provided the following conditions are met:
• Proof of purchase is accompanied with the returned item.
• The item/s is unworn, unwashed, unused and in its original condition with all tags intact.
• Due to hygiene reasons, earrings, headwear and face coverings cannot be returned for an exchange or full refund for change of mind.
refunds & exchanges purchase location
| Purchase Method | Refund | Exchange | Gift Card |
|---|---|---|---|
|
Credit Card Debit Card PayPal |
|
|
|
|
Afterpay Ali Pay Apple Pay |
|
|
|
*Afterpay, Apple Pay and Alipay orders can only be exchanged in-store.
| Purchase Method | Refund | Exchange | Gift Card |
|---|---|---|---|
| All payment methods |
|
|
|
| Purchase Method | Refund | Exchange | Gift Card |
|---|---|---|---|
| Store or Outlet |
|
|
|
^In-store purchases cannot be returned by post. Discover how to return in-store purchases here
ways to return your purchase
Return In-store
Learn more
Return by Post
Learn more
Online Purchases
Return to any Mimco store (except David Jones and Myer) or Mimco Outlet accompanied by your tax invoice (attached to your order dispatch email) for an exchange, credit note, repair or refund.
In-store Purchases (Stores & Outlets)
Return to any Mimco store (except David Jones and Myer) or Mimco Outlet accompanied by your Proof of Purchase for an exchange, credit note, repair or refund. Items purchased at a Mimco store or Mimco Outlet can only be returned in-store.
Mimco items purchased from a retailer or website other than Mimco must be returned via the same channel as purchased and will be subject to any returns policies and procedures applicable to that channel of purchase.
• Mimco items purchased in a David Jones store are subject to David Jones’ returns policies and procedures.
• Mimco items purchased in a Myer store are subject to Myer’s returns policies and procedures.
• Mimco items purchased from The Iconic are subject to The Iconic’s returns policies and procedures.
• Mimco items purchased from Qantas Marketplace are subject to Qantas Marketplace’s returns policies and procedures.
Find your nearest Mimco store, Outlet, David Jones, or Myer here.
Steps for Returning by Post
1.
Complete the returns form enclosed in your online order.
2.
Create your free Australia Post return label* online below
Create label
3.
Download your return label & carefully package your item. Attach the shipping label to the parcel.
4.
Drop your parcel to any Australia Post Office or Red Post Box.
*Australia Post return label is only available for Australian customers.
For customers who do not wish to use the Australia Post Portal and customers outside of Australia, you may return your order via your preferred postage method to the appropriate online returns address:
Australia & International Orders
(excluding New Zealand orders)
MIMCO ONLINE RETURNS
PO BOX 4144
SUNSHINE WEST
VIC 8438
New Zealand Orders
MIMCO ONLINE RETURNS
Shop MN0225A/588 Chapel Road, East Tamaki
Auckland 2013
New Zealand
We recommend sending your items back using a registered or tracked post method. Mimco is not liable for any return parcels lost in transit.
Please note: In-store purchases cannot be returned by post.
Receive Instant Refunds Through Refundid
With Refundid your refund will reach your bank account in seconds. Refundid gives you 1 week to ship back your items while you enjoy your refund today. Refundid is 100% free for all customers. No subscription fees, no set up costs and no transaction fees.
*Our Refundid policy does not apply to in store purchases and gift cards.
Refundid
Receive Instant Refunds Through Refundid.
With Refundid your refund will reach your bank account in seconds. Refundid gives you 1 week to ship back your items while you enjoy your refund today. Refundid is 100% free for all customers. No subscription fees, no set up costs and no transaction fees.
*Our Refundid policy does not apply to in store purchases, gift cards and personalised items.
More information about Refundid is available here: https://www.mimco.com.au/refundid/.
order cancellations & amendments
Unfortunately, we are unable to cancel or make any amendments to an online order after it has been placed.
Amendments may include but are not limited to:
1. Change of delivery address
2. Change to colours and sizes
3. Adding or removing items
4. Applying discounts or MIMCollective Rewards
5. Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
returns FAQS
-
You may use the following as proof of purchase:
1. Original receipt
2. Online tax invoice
3. Transaction record on your MIMCollective account -
If your online order is eligible for an exchange, we will refund any returned merchandise back to your original tender type. A new order will be created for the exchange request and will be charged to the original tender type. You will be notified of your new order number via email.
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Allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
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Orders made via Afterpay can be returned in-store or via post for a refund. Afterpay orders can only be exchanged at a Mimco store for size, colour and same value items.
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Orders made via PayPal which are returned to a Mimco store may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented. PayPal orders returned via post will be refunded to the original tender used. Paypal orders can be exchanged at a Mimco store or online via post.
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Orders made via Alipay which are returned to a Mimco store may be refunded onto the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented. If you wish to exchange your Alipay order, this can only be completed at a Mimco store and must be of equal or lesser value. Alipay orders are currently unavailable for exchange by post to our online delivery address due to security restrictions within the Alipay App.
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Orders made via Apple Pay which are returned to a Mimco store must be refunded onto the credit or EFTPOS card linked to your Apple Pay account. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented. If you wish to exchange your Apple Pay order, this can only be completed at a Mimco store and must be of equal or lesser value. Apple Pay orders are currently unavailable for exchange by post to our online delivery address.
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In the event that an item is received faulty, damaged or incorrectly described, present your item/s at any Mimco store for an assessment. If you cannot reach a Mimco store, please refer here to get in touch with our Customer Care team.
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International or eShopWorld orders can be returned within 45 days from order placement. Please check your packing slip included with your order to determine whether your international order was dispatched by eShopWorld.
Orders made via eShopWorld cannot be returned to a store and must be returned via the eShopWorld returns portal. For all other international orders not made through eShopWorld, return to the appropriate Mimco return address:
Australia & International Orders (excluding New Zealand orders)
MIMCO ONLINE RETURNS
PO BOX 4144
SUNSHINE WEST
VIC 8438
New Zealand Orders
MIMCO ONLINE RETURNS
SHOP MN0225A/588 CHAPEL ROAD, EAST TAMAKI
AUCKLAND 2013,
NEW ZEALAND -
Any discounts or rewards applied to your original purchase will be carried over when an exchange is requested. If the exchanged item is of lesser value than the original item/s, any additional rewards used towards that purchase will be forfeited. Rewards applied to your original purchase are not reissued when products are returned for a refund.
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Occassionally, we offer pre-order. This allows customers to place orders before the stock has arrived. Please read the description carefully to ensure you are happy to wait for the expected arrival period. The date is an expected delivery date, and maye change, due to elements out of Mimco's control. You will be charged at the time of placing a pre-order. Pre-order cannot be exchanged before delivery. Regular return periods apply to pre-order styles.
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Refundid offers instant refunds for online orders—before you've sent back your items, free of charge. Your refund will reach your nominated bank account within 60 seconds of lodging your return, and you'll have a week to post your items back to us. Find out more here.
consumer guarantees
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in the value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available here.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed in returning your purchase.